Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]

Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]

Message ID: MC1138823 We are announcing the ability to enable service representative's microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview.How does this affect me?This option helps reduce latency…
Dynamics 365 Customer Insights – Journeys – Simplify forms by filtering choices based on previous answers [MC1138227]

Dynamics 365 Customer Insights – Journeys – Simplify forms by filtering choices based on previous answers [MC1138227]

Message ID: MC1138227 We are announcing the ability to simplify forms by filtering choices based on previous answers in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on September 1, 2025. How does this affect me?…
Dynamics 365 Project Operations – Enable contract line default financial dimensions for expenses [MC1134563]

Dynamics 365 Project Operations – Enable contract line default financial dimensions for expenses [MC1134563]

Message ID: MC1134563 We are announcing the ability to apply dimension defaulting configuration rules to automatically get financial dimensions from contract lines or the related project for expense lines in Dynamics 365 Project Operations. This feature will reach general availability…
Dynamics 365 Project Operations – Edit per diem transaction date, exchange rate in expense management [MC1133875]

Dynamics 365 Project Operations – Edit per diem transaction date, exchange rate in expense management [MC1133875]

Message ID: MC1133875 We are announcing the ability to edit transaction dates and exchange rates for per diem expenses to improve flexibility and accuracy in expense reporting, in Dynamics 365 Project Operations. This feature will reach general availability on September…